DSN

Your message to postmaster@collegesevigne.fr couldn't be delivered.

postmaster wasn't found at collegesevigne.fr.

commande

Office 365

postmaster

Action Required

Recipient

Unknown To address

How to Fix It

The address may be misspelled or may not exist. Try one or more of the following:

Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
Contact the recipient (by phone, for example) to check that the address is correct.
The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.1 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins

Status code 554 5.4.14

Typically this error occurs because the recipient email address is incorrect or doesn't exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient's email admin. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving organization's email settings are misconfigured, creating a mail loop when a message is sent to an address that isn't found in their directory. This usually won't disrupt mail flow for recipients that actually exist, but the recipient's email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient's domain is configured as "Internal Relay" when it should be "Authoritative." Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender's mailbox is hosted by Office 365, while the recipient's mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient's email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see Fix email delivery issues for error code 5.4.14 in Office 365.

Original Message Details

Created Date:	12/14/2025 11:48:57 AM
Sender Address:	commande@tabuleo.fr
Recipient Address:	postmaster@collegesevigne.fr
Subject:	Ticket assistance - #2512-0094

Error Details

Error:	554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [DU6PEPF0000B61B.eurprd02.prod.outlook.com 2025-12-14T11:49:45.040Z 08DE38FF042D9731]
Message rejected by:	DU6PEPF0000B61B.mail.protection.outlook.com

Notification Details

Sent by:

PA4PR03MB7472.eurprd03.prod.outlook.com

Message Hops
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1	12/14/2025 11:48:57 AM	tabuleo.fr	ghost-submission-7d8d68f679-znvdn	ESMTPSA	*
2	12/14/2025 11:48:57 AM	ghost-submission-7d8d68f679-znvdn	director4.ghost.mail-out.ovh.net	ESMTPS	*
3	12/14/2025 11:48:57 AM	director4.ghost.mail-out.ovh.net	mo582.mail-out.ovh.net	ESMTP	*
4	12/14/2025 11:48:58 AM	13.mo582.mail-out.ovh.net	DB5PEPF00014B8D.mail.protection.outlook.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	1 sec
5	12/14/2025 11:49:06 AM	DB5PEPF00014B8D.eurprd02.prod.outlook.com	DUZPR01CA0059.outlook.office365.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	8 sec
6	12/14/2025 11:48:58 AM	DUZPR01CA0059.eurprd01.prod.exchangelabs.com	AS4PR03MB8156.eurprd03.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	*
7	12/14/2025 11:49:39 AM	MRWPR03CU001.outbound.protection.outlook.com	AM4PEPF00027A65.mail.protection.outlook.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	41 sec
8	12/14/2025 11:49:36 AM	AM4PEPF00027A65.eurprd04.prod.outlook.com	AS9PR06CA0108.outlook.office365.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	*
9	12/14/2025 11:49:39 AM	AS9PR06CA0108.eurprd06.prod.outlook.com	AS8PR03MB7816.eurprd03.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	3 sec
10	12/14/2025 11:49:42 AM	GVXPR05CU001.outbound.protection.outlook.com	DU2PEPF00028D05.mail.protection.outlook.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	3 sec
11	12/14/2025 11:49:40 AM	DU2PEPF00028D05.eurprd03.prod.outlook.com	DUZP191CA0023.outlook.office365.com	Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384)	*
12	12/14/2025 11:49:42 AM	DUZP191CA0023.EURP191.PROD.OUTLOOK.COM	PA4PR03MB7472.eurprd03.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	2 sec

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